At Outlet Router Grip Store, we engineer our return policy with the same precision as our bearing-guided router cutters. If any product doesn’t meet your exacting woodworking standards, we’ll make it right.

1. Returns Eligibility

We accept returns within 15 days of delivery for most products, provided they are:

  • In original, undamaged packaging
  • Unused and in resalable condition
  • Accompanied by proof of purchase

Non-Returnable Items

Due to hygiene and safety considerations, the following precision tools cannot be returned:

  • All ABS and PVC Cutters (potential material contamination)
  • Acrylic Cutters (specialty sharpened edges)
  • Custom-configured router bits (made-to-order specifications)

2. Step-by-Step Return Process

Step 1: Initiate Your Return

Email our support team at [email protected] with:

  • Your order number
  • Product name (e.g., “90 Degree Triple Flute Trimmer”)
  • Reason for return
  • Whether you prefer exchange or refund

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Router Grip Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]

Product: [e.g., “12mm bore bearings”]

Reason: [e.g., “Incorrect size”, “Manufacturing defect”]

Preferred Resolution: [Refund/Exchange for

Sale!
10/10X1/2TC - Chamfer V Groove Cutter 45 DegreesReturns & Exchanges -Outlet Router Grip Store 11 30 dd 15
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Chamfer & V Groove Cutters

10/10X1/2TC – Chamfer V Groove Cutter 45 Degrees

Original price was: £86.77.Current price is: £60.74.
]

Thank you,[Your Name]

Step 2: Receive Authorization

Within 2 business days, we’ll email:

  • Return authorization number
  • Shipping instructions
  • Pre-paid return label (for defective items)

Step 3: Package Your Return

Secure items with the same care you’d use for delicate carbide tips:

  • Use original packaging when possible
  • Include all accessories and documentation
  • Affix the return label securely

Step 4: Ship Your Return

Choose your preferred carrier. We recommend insured shipping for high-value items like our Adjustable Groover Sets or Bearing Guided Ovolo Cutters.

3. Refund Processing

Once we receive and inspect your return:

Refund Method Processing Time Notes
Credit Card/PayPal 3-5 business days Original payment method only
Bank Transfer 5-7 business days For international refunds

Important Notes:

  • Original shipping costs are non-refundable
  • Return shipping costs are the customer’s responsibility unless the item is defective
  • Refunds may take 1-2 billing cycles to appear on your statement

4. Exchange Process

For exchanges (e.g., different size of Bearing Guided Chamfer Cutters):

  1. Follow standard return procedure
  2. Clearly state desired replacement in your email
  3. We’ll ship the new item once we process your return
  4. Price differences will be charged/refunded as needed

5. Damaged or Defective Items

If you receive a damaged Belfast Sink Jig or defective router bit:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll expedite replacement shipping

Contact Us

For any return questions about our precision woodworking tools:

Outlet Router Grip Store
79 Deansgate, Salford, GB CH7R 1ZL
Email: [email protected]