At Outlet Router Grip Store, we handle your woodworking tool shipments with the same precision we apply to crafting our bearing-guided router cutters. Below you’ll find comprehensive details about our shipping methods and return procedures.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
- Standard Shipping (£12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes full tracking and insurance
- Free Shipping (Orders over £50)
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Basic tracking included
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for secure global transactions.
Returns & Exchanges Policy
We stand behind our precision woodworking tools. If any product doesn’t meet your exacting standards, follow these procedures:
1. Returns Eligibility
- 15-day return window from delivery date
- Products must be:
- In original, undamaged packaging
- Unused and in resalable condition
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- All ABS and PVC Cutters (potential material contamination)
- Acrylic Cutters (specialty sharpened edges)
- Custom-configured router bits (made-to-order specifications)
2. Step-by-Step Return Process
Step 1: Initiate Your Return
Email our support team at [email protected] with:
- Your order number
- Product name (e.g., “90 Degree Triple Flute Trimmer”)
- Reason for return
- Whether you prefer exchange or refund
Subject: Return Request – Order #[Your Order Number]
Dear Router Grip Team,
I would like to request a return/exchange for my recent purchase:
Order Number: [Insert] Product: [e.g., “12mm bore bearings”] Reason: [e.g., “Incorrect size”, “Manufacturing defect”] Preferred Resolution: [Refund/Exchange for
Chamfer & V Groove Cutters
Thank you,
[Your Name]
Step 2: Receive Authorization
Within 2 business days, we’ll email:
- Return authorization number
- Shipping instructions
- Pre-paid return label (for defective items only)
Step 3: Package Your Return
Secure items with the same care you’d use for delicate carbide tips:
- Use original packaging when possible
- Include all accessories and documentation
- Affix the return label securely
Step 4: Ship Your Return
Choose your preferred carrier. We recommend insured shipping for high-value items like our Adjustable Groover Sets or Bearing Guided Ovolo Cutters.
3. Refund Processing
Once we receive and inspect your return:
| Refund Method | Processing Time | Notes |
|---|---|---|
| Credit Card/PayPal | 3-5 business days | Original payment method only |
| Bank Transfer | 5-7 business days | For international refunds |
- Original shipping costs are non-refundable
- Return shipping costs are the customer’s responsibility unless the item is defective
- Refunds may take 1-2 billing cycles to appear on your statement
4. Exchange Process
For exchanges (e.g., different size of Bearing Guided Chamfer Cutters):
- Follow standard return procedure
- Clearly state desired replacement in your email
- We’ll ship the new item once we process your return
- Price differences will be charged/refunded as needed
5. Damaged or Defective Items
If you receive a damaged Belfast Sink Jig or defective router bit:
- Contact us within 48 hours of delivery
- Include photos of the damage/defect
- We’ll expedite replacement shipping
Contact Us
For any questions about shipping or returns for our precision woodworking tools:
Outlet Router Grip Store
79 Deansgate, Salford, GB CH7R 1ZL
Email: [email protected]